King County Metro Access Slammed By Audit, Claims of Poor Service

Going out on a limb, parent Becky Bisbee, decided one day to use Access, a $61 million ADA transit program under King County Metro. Her non-verbal and physically disabled daughter was supposed to attend a day camp sponsored by Seattle Parks and Recreation but Bisbee couldn’t get her there. At noon, someone from the day camp called asking if the young girl was coming. This was three hours after Bisbee’s daughter first journeyed to catch the Access van.

Bisbee, recounting this at Tuesday’s King County Council meeting, began to tear up. Deep down in the pit of her stomach, the ghost memory of panic churned.

[…]

Auditors found that, over the past eight years, Transit only billed contractors for half of their missed trips, collecting $97,000 instead of over $250,000. Transit also awarded less than $24,000 incentives which were mostly paid in error. Nearly half of the 29 performance-based payments were paid even though performance standards were not met.

via King County Metro Access Slammed By Audit, Claims of Poor Service — South Seattle Emerald

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